Kaisha Lanterns and Florals
Get in Touch

Contact Us

We'd love to hear from you. Whether you have a question about an order, want to discuss a custom piece, or just want to say hello — we're here.

How to Reach Us

The quickest way to get in touch is through our social media channels. Send us a direct message on Facebook or Instagram and we'll get back to you as soon as we can.

Whether it's a question about an existing order, a custom request, care advice, or just some kind words — we genuinely love hearing from our customers.

Common Questions

Can I request a custom piece?

Absolutely! We love creating custom arrangements. Send us a message on Facebook or Instagram with your ideas and we’ll work with you to bring your vision to life.

How long does delivery take?

Each piece is handcrafted to order, so please allow 3–7 business days for preparation, plus 3–7 days for shipping within Australia.

Do you ship internationally?

At this stage, we ship within Australia only. We hope to expand in the future — follow us on socials for updates.

My piece arrived damaged — what do I do?

We’re sorry to hear that. Please reach out within 48 hours with photos and we’ll sort it out for you.

Let's Connect

We'd Love to Hear From You

Follow us on social media to stay up to date with new releases, styling inspiration, and everything Kaisha.